Course curriculum

  • 1

    English training

    • Call Center Manager Report 1 - Part 1

    • Quiz 1

    • Call Center Manager Report 1 - Part 2

    • Quiz 2

    • Call Center Manager Report 1 - Part 3

    • Quiz 3

    • Call Center Manager Asternic - 4

    • Quiz 4

    • Call Center Manager Flash Operator Panel - 5

    • Quiz 5
  • 2

    Additional Training

    • Answered VS Abandoned Calls Part 1

    • Answered VS Abandoned Calls Part 2

    • Filling out the Abandoned Calls Report - Follow Up

    • Live Assistance to Publicity Operators

    • Audits on Calls

    • Calls by messenger

    • Facebook and Google report