Course curriculum

    1. Call Center Manager Report 1 - Part 1

    2. Quiz 1

    3. Call Center Manager Report 1 - Part 2

    4. Quiz 2

    5. Call Center Manager Report 1 - Part 3

    6. Quiz 3

    7. Call Center Manager Asternic - 4

    8. Quiz 4

    9. Call Center Manager Flash Operator Panel - 5

    10. Quiz 5

    1. Answered VS Abandoned Calls Part 1

    2. Answered VS Abandoned Calls Part 2

    3. Filling out the Abandoned Calls Report - Follow Up

    4. Live Assistance to Publicity Operators

    5. Audits on Calls

    6. Calls by messenger

    7. Facebook and Google report

About this course

  • Gratis
  • 17 lecciones
  • 1.5 horas de contenido en video