Customer Service Operator Training

1

Call Center Login
- How to login to Zoiper
- Quiz: How to login to Zoiper
- How to add a contact on Zoiper
- Quiz: How to add a contact on Zoiper
- How to login to Flash Operator
- Quiz: How to login to Flash Operator
2

Call Center Basics
- How to answer a phone call
- How to answer a phone call .PDF
- Quiz: How to answer a phone call
3

Updating Oracle
- How to find a case in Oracle
- How to find a case in Oracle .PDF
- Quiz: How to find a case in Oracle
- How to register a phone call in Oracle
- How to register a phone call in Oracle .DOCX
- CSR - Customer Service Representatives
- Setting up an appointment
- Quiz: How to register a call on Oracle
- Calendars and its application
- How to register an appointment on Oracle
- Quiz: How to register an appointment
- How to leave a message to a legal assistant on Oracle
- Leave message on Oracle
- Quiz: How to leave a messege to a legal assistant
- How to check court situation with alien number
- Quiz: How to Check court situation with alien number
- How to check a case with normal processing time
- Check Processing Times with receipt number
- Quiz: How to check a case with normal processing time
- How to check documents received and/or sent to the client
- Quiz: How to check documents received and/or sent to the client
- How to reschedule an appointment
- Reschedule Appointment
- Quiz: How to reschedule an appointment
- How to check customer's balance
- Check Customer's Balance
- Quiz: How to check customer´s balance
- How to change the address in Oracle
- Quiz: How to change the address in Oracle
- How to check time processing in a case (out of time)
- Quiz: How to check time processing in a case (out of time)