Course curriculum

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    1. How to login to Zoiper

    2. Quiz: How to login to Zoiper

    3. How to add a contact on Zoiper

    4. Quiz: How to add a contact on Zoiper

    5. How to login to Flash Operator

    6. Quiz: How to login to Flash Operator

    1. How to answer a phone call

    2. How to answer a phone call .PDF

    3. Quiz: How to answer a phone call

    1. How to find a case in Oracle

    2. How to find a case in Oracle .PDF

    3. Quiz: How to find a case in Oracle

    4. How to register a phone call in Oracle

    5. How to register a phone call in Oracle .DOCX

    6. CSR - Customer Service Representatives

    7. Setting up an appointment

    8. Quiz: How to register a call on Oracle

    9. Calendars and its application

    10. How to register an appointment on Oracle

    11. Quiz: How to register an appointment

    12. How to leave a message to a legal assistant on Oracle

    13. Leave message on Oracle

    14. Quiz: How to leave a messege to a legal assistant

    15. How to check court situation with alien number

    16. Quiz: How to Check court situation with alien number

    17. How to check a case with normal processing time

    18. Check Processing Times with receipt number

    19. Quiz: How to check a case with normal processing time

    20. How to check documents received and/or sent to the client

    21. Quiz: How to check documents received and/or sent to the client

    22. How to reschedule an appointment

    23. Reschedule Appointment

    24. Quiz: How to reschedule an appointment

    25. How to check customer's balance

    26. Check Customer's Balance

    27. Quiz: How to check customer´s balance

    28. How to change the address in Oracle

    29. Quiz: How to change the address in Oracle

    30. How to check time processing in a case (out of time)

    31. Quiz: How to check time processing in a case (out of time)

About this course

  • Gratis
  • 40 lecciones
  • 0.5 horas de contenido en video