Course curriculum

    1. Introduction

    2. Check how you Greet your Customers

    3. Use your Client's Name

    4. Practice Active Listening

    5. Survey: 1-3

    6. Make Eye Contact

    7. Find out What is Important to your Client

    8. Always say, “Thank you” and “My pleasure.”

    9. Survey: 4-6

    10. Practice Nondefensive Behavior.

    11. Pay Attention to your Telephone Etiquette.

    12. Celebrate the differences.

    13. Survey: 7-9

    14. Remember that Every Job is Important.

    15. If You See a Problem, Fix It.

    16. Cleanliness Reflects Care.

    17. Survey: 10-12

    18. If you are in Management, you are Being Observed.

    19. You are Your Company.

    20. Your Employees can Make it Better.

    21. Survey: 13-15

About this course

  • Gratis
  • 21 lecciones
  • 0 horas de contenido en video